Monday, December 21, 2009

No such thing as free

I'm not supposed to be blogging right now, I'm supposed to be sitting in a preview of Sherlock Holmes. I got 2 free passes to get in. But when I arrived at the theatre, I (along with a group of others) were not allowed to go in because the theatre was full. Kudos to the manager at United Artists Galaxy Theatre in Indianapolis for offering me admittance to any other movie, but the schedules and other options weren't what I was there for. So I don't blame the theatre at all.

I won't bore you with details, but suffice it instead to say that the monetary opportunity costs were north of zero for me to get an evening out. Plus, I got the tickets from someone else who would have liked to have them used I'm sure; I feel bad that I didn't use them. So I don't blame her at all.

Am I to blame? I thought about what I could have done to make sure I got in - but it really doesn't matter. The fact is that they gave out too many passes, and if it wasn't me being turned away it would have been someone else.

I blame instead the site that provided the tickets: If they respond to my issue I predict they'll point to the fine print that mentions they overbook events. But I'm not looking to find some legal loophole to inflict a civil suit on them anyway; if I wanted to make a frivolous suit I'm sure I could find a better reason. I just want to be a satisfied customer seeing a movie and escape from holiday-induced stress for 90 minutes.  A business model can't succeed long-term by counting on shafting people, even if it has some hand-waving justification in 8 point font. There's a cost to using even a free ticket, and I paid it, and now I feel ripped off that I didn't get in.

Shame on you gofobo for issuing tickets that you never intend will be honored.

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